This Privacy Policy describes how sptoolsusa.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@ceasusa.com or by mail using the details provided below:
SP Tools USA, 22703 Racine Street, Robertsdale AL 36567, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as "Personal Information".
Device Information
Purpose: to load the Site accurately for you, and to perform analytics on Site usage.
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Information collected: version of web browser, IP address, time zone, cookie information, what sites/products you view, search terms, and how you interact with the Site.
Order Information
Purpose: to provide products or services, process payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for risk or fraud, and provide product information in line with your preferences.
Source: collected from you.
Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account details), email, and phone number.
Customer Support Information
Purpose: to provide customer support including answering incoming messages and calls.
Source: collected from you.
Disclosure for business purpose: not shared with third parties.
Information collected: name, email, phone, address.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to understand how customers use the Site. We share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners, sometimes through cookies or similar technologies.
You can opt out of targeted advertising through Facebook, Google, and Bing settings, or through the Digital Advertising Alliance's opt-out portal.
Using Personal Information
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis (GDPR)
If you are a resident of the EEA, we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Services that include elements of automated decision-making include temporary blacklists of IP addresses and credit cards associated with repeated failed transactions.
Selling Personal Information
Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. Contact us to exercise these rights.
CCPA
If you are a resident of California, you have the right to access, port, correct, update, or erase your Personal Information (the "Right to Know"). Contact us to exercise these rights.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media or content cookies. Cookies remember your actions and preferences, and help us understand how people use the website.
Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted (typically 30 minutes to two years). You can control cookies through your browser settings, though removing or blocking cookies can negatively impact your experience.
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by e-mail or by mail using the details in the Contact section above. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority.